How do I make a complaint to Hermes UK?

How do I speak to someone at Hermes UK?

If you need to speak to a live customer service representative in Hermes UK customer service you need to dial 0330-808-5456. To speak with a live agent, you need to say “Receiving”, say “Yes”, then say “No”, enter 16 digits tracking number or 8 digits calling card.

How do I email a Hermes complaint?

The Hermes e-mail address is, which you can use to e-mail complaints to Hermes.

Does Hermes have a complaints department?

Please contact our friendly customer service team, who are available between 8am and 6pm from Monday to Saturday.

What do I do if my Hermes Parcel not delivered?

If we’re still unable to deliver your Parcel, we will return it to the sender’s address provided by you with the Parcel. If this address is incorrect or absent, we may have to dispose of your Parcel.

How do you complain about Hermes?


Having said that, Hermes takes customer complaints very seriously, and customers should attempt to resolve their concerns with the Customer Service team first. Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at

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How do I reach Hermes on the phone?

Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.

What is the email address for Hermes?

Our emails will typically come from:

Does Hermes have live chat?

Domestic – UK to UK

If you have a question regarding a domestic order, you’ll need to speak to our specialised team. They are available on live chat 8am – 6pm Monday to Saturday.

Why is my Hermes Parcel delayed?

Your parcel may not have reached us yet. Your parcel may be still with your retailer or may be in transit to us. We may not be the delivery option for the retailer. Please contact the retailer for confirmation that your parcel is being delivered by Hermes.

How do I get a refund from Hermes?

If you no longer need to send your parcel, you can cancel your order and request a refund.

Please note that to be eligible for a refund you must:

  1. Be the contract holder with Hermes International.
  2. Have booked the delivery within the last 28 days.
  3. Request your refund prior to collection or drop off.

Where is my parcel from Hermes?

So you can check the status of any parcels you have sent, you first need to log in to your Hermes account. Once you’re logged in, you’ll be able to view your unpaid parcels, active parcels that are in transit and parcels that have been delivered.

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